Shipping Policy

At Average Joe’s 3D LLC, many of our products are made to order. Please review the information below before placing your order so you know what to expect regarding production, shipping, and delivery.

Production Time

We produce many products after an order is placed.

Production time varies depending on:

• Product size and complexity
• Current order volume
• Number of items ordered
• Custom color requests
• Hand-painted details
• Material availability
• Electronic component availability
• Printer availability

Production time is separate from carrier shipping time.

If an order requires significantly more production time than expected, Average Joe’s 3D may contact you with an updated estimated completion date.

Ready-to-Ship Items

Products that are already completed and available for immediate shipment will generally be prepared for shipping sooner than made-to-order products.

Availability shown on the website may change as products are sold online, at events, or through retail locations.

Shipping Rates

Shipping charges are calculated during checkout based on the products in your order, package size, weight, shipping destination, and available carrier options.

Any available shipping methods and rates will be displayed before you complete your purchase.

Shipping & Delivery Times

Once an order has completed production and is handed over to the shipping carrier, delivery time depends on the selected shipping method and carrier.

Carrier delivery estimates are estimates only and are not guaranteed by Average Joe’s 3D.

Delays may occur due to weather, holidays, carrier disruptions, high shipping volume, or other circumstances outside our control.

Tracking Information

When tracking is available, we will email the tracking information to the email address provided with your order after the package has been prepared for shipment.

Please allow time for the carrier to scan the package and update the tracking information.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before submitting your order.

If you notice an address error, contact Average Joe’s 3D as soon as possible. Because orders may begin processing quickly, we cannot guarantee we can change an address after an order has been placed.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Large or Local-Only Products

Some oversized or specialty products may be marked Local Pickup Only or otherwise unavailable for standard shipping.

We will note these restrictions on the applicable product page.

Please do not place an order requiring shipping for an item marked as local-only unless you've made arrangements with Average Joe’s 3D beforehand.

Local Pickup

Local pickup may be available for select orders when shown as an option during checkout or when arranged directly with Average Joe’s 3D.

Customers will be notified when their order is ready for pickup.

Please wait until you receive confirmation that your order is ready before attempting to pick it up.

PickTown Marketplace

Average Joe’s 3D also offers a selection of ready-to-purchase products through PickTown Marketplace.

Inventory and pricing at PickTown Marketplace may differ from what is available through our website.

Products ordered through the Average Joe’s 3D website are not automatically available for pickup at PickTown Marketplace unless you confirm that arrangement in advance.

Multiple-Item Orders

When an order contains multiple products, items may require different amounts of production time.

Whenever practical, we will ship the entire order together after all items are complete.

Large or unusually sized orders may require multiple packages.

If multiple packages are required, we may provide additional tracking information.

Custom Orders

Custom colors, special requests, hand-painted details, and other customizations may require additional production time.

If you request a color that Average Joe’s 3D does not normally keep in stock, we may need additional time to obtain the material.

We will contact you if a custom request significantly affects the expected completion time.

Bright Eyes & Electronic Products

Bright Eyes figures and other products containing electronic components are tested before shipment.

For online Bright Eyes orders, Average Joe’s 3D will send a short video showing the digital eyes working on your actual figure before the order ships.

We package electronic products carefully, but customers should inspect them promptly after delivery.

Shipping Damage

Please inspect your order as soon as possible after delivery.

If an item arrives damaged, contact Average Joe’s 3D as soon as possible and provide:

• Your order number
• Clear photos of the damaged item
• Photos of the shipping box and packaging
• Photos of any visible damage to the outside of the package
• Video when helpful to demonstrate the issue

Please keep the original packaging until we review the claim, as you may need it for a carrier claim.

Approved shipping-damage claims may be resolved through repair, replacement, or refund depending on the circumstances.

Lost or Missing Packages

If tracking shows that a package has not arrived within the expected delivery window, please contact us so we can help review the tracking information.

If tracking shows a package as delivered but you cannot locate it, please first check:

• Around your property and normal delivery locations
• With household members
• With neighbors when appropriate
• With the shipping carrier

Average Joe’s 3D will assist when possible, but we are not responsible for packages that are lost or stolen after the carrier has confirmed successful delivery.

Returned Packages

If a package is returned to Average Joe’s 3D because of an incorrect address, refused delivery, or other issue not caused by Average Joe’s 3D, the customer may be responsible for the cost of reshipping the order.

International Shipping

International shipping availability depends on the destinations and shipping options currently offered during checkout.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated during checkout.

International delivery times may vary due to customs processing and carrier delays.

Cancellations

You may cancel orders within 15 minutes of placing them.

After the 15-minute cancellation window, the order may have already entered processing or production and can no longer be canceled.

Please review our Return & Refund Policy for additional information.

Contact Us

Questions about shipping or an existing order can be sent to:

Average Joe’s 3D LLC
Email: averagejoes3d@gmail.com

Please include your order number whenever possible so we can assist you more quickly.