Refund policy
Return & Refund Policy
At Average Joe’s 3D, many of our products are made to order, individually produced, customized, or hand-finished. Because of this, all sales are final, and we do not accept returns or exchanges.
Cancellations
You may cancel orders within 15 minutes of placing them.
After the 15-minute cancellation window, you can no longer cancel the order because processing, material preparation, or production may have already begun.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact Average Joe’s 3D as soon as possible at:
Please include your order number along with clear photos of the item and packaging. We may also request a video when needed to demonstrate an issue.
Approved damaged, defective, or incorrect-order claims may be resolved through repair, replacement, or refund depending on the circumstances.
Please keep all packaging until the issue has been reviewed, as photos of the packaging may be needed for a shipping claim.
Made-to-Order & Custom Products
Made-to-order, personalized, customized, and custom-color products are final sale.
Minor layer lines, seams, small surface variations, and slight differences in colors or hand-painted details are normal characteristics of the production process and are not considered defects.
Bright Eyes & Electronic Products
We test all electronic components used in our Bright Eyes Collection before pickup or shipment.
For online orders, we will send a short video showing the digital eyes operating on your specific figure before shipment.
Damage caused after delivery by drops, impacts, water exposure, excessive heat, improper charging, modification, disassembly, misuse, or other customer handling is not eligible for refund or replacement.
Refunds
We issue refunds only for approved damaged, defective, incorrect, or otherwise qualifying orders.
We will return approved refunds to the original payment method. Processing time may vary depending on your bank or payment provider.
Nothing in this policy limits any rights that may apply under applicable law.